Additional Photos
in progress
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Jerry Justice
Ability to accommodate more than 7 pictures is needed. Most of our product listings have 3-6 photos, however, we have some that have at least 9. When our listings come over from Big Commerce, the additional photos are being truncated before pushing out to marketplaces. In almost all of those cases, the primary photo for the listing is one of those truncated, leaving our listings without the main clear full photograph of the entire product with no background. Customers make purchase decisions largely by the photos in the listing. Without the primary or a sufficient number of photos to show all aspects of the products, we will lose sales on our platforms. Please expand your fields to include up to 10 photos. Thanks for your consideration!
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Cart Product Team
Hi Jerry, the primary image appearing first on imported products is now live if you want to reimport your catalog. We are working on the ability to import more than 7 photos and it should be ready soon. I will update this post when that portion is ready.
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Jerry Justice
Cart Product Team, THANK YOU so very much for your responsiveness and promptness in addressing this need! Many of the actual Primary Images that best display our products won't be able to come into SellerActive until after the number of photos accommodated is expanded, but we're so encouraged with the progress! We are new to this platform, so a couple of clarifying questions about your suggestion to "reimport your catalog": I'm assuming the purpose of that would be to refresh the images on eBay to match what is showing in SellerActive, including reordering to the #1 position current primary photo. Is that correct? Secondly, can you please clarify the procedure for how we reimport the catalog? THANK YOU!!!
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Cart Product Team
in progress
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Cart Product Team
planned