Edit/Delete Reward Points records in Admin Panel
T
Tanner Hansen
The only way to edit reward points is via import (or API). There should be a way to edit records directly in the admin panel.
Mock-up below
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t
taylor colten
You can edit reward points in the Admin panel on the customer edit page under the marketing tab. You can also use our reward point Import/Export tools to update points in bulk.
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T
Tanner Hansen
taylor colten the "Manage Reward Points" button inserts a new row into the table with its Active On date set to the date it was added. This is a maintenance problem when you have expiring points.
Suppose points expire after 30 days, and a customer shouldn't be given more than 150 points. The first day they were given +300 points in error. On the 15th day, they are given -150 points to fix the error. On the 30th day, the +300 points expire, leaving behind -150 active points, so +300 points are needed to get back to 150, since the -150 doesn't expire until the 45th day.
The only way to break out of the loop is to edit/delete/add records using Import/Export tools. Which is not ideal for us as it means delegating that maintenance to our internal IT/support instead of customer support.